PrestaShop Diagnostic Ticket
Is your PrestaShop store slow, unstable, or showing errors without a clear reason? The Diagnostic Ticket is a professional technical analysis designed to identify the real cause of the issues and provide you with a clear roadmap on what to do next.
When You Need It
- The website is slow (backend or frontend) and performance is unstable
- 500 errors, PHP errors, white pages, intermittent issues
- Checkout/order problems or “strange” behavior after modules/updates
- Core Web Vitals not in green (LCP/CLS/INP) and you don’t know where to start
- Abnormal resource usage (RAM/CPU/IO) or a database growing excessively
What the Diagnostic Ticket Includes
- Error log analysis (PHP / web server) and identification of critical signals
- PHP and OPcache configuration review (settings aligned with real workload)
- Database check: typical query issues, growing tables, cache and sessions
- Modules and integrations review: possible conflicts, heavy hooks, external calls
- Basic performance check (TTFB, caching, compression, static resources)
- Final report with priorities: what to fix now, what later, what to avoid
What It Does NOT Include
To avoid misunderstandings: this service is a diagnosis. Fixes and operational interventions can be quoted separately, based on the report.
- Development of new features or customizations
- Unlimited fixes or “open-ended” activities
- Full installation/configuration of third-party modules
- Full server migrations (possible, but not included in the ticket)
How It Works
- Purchase the Diagnostic Ticket
- We request the necessary access (depending on the case) and details about the issue
- We perform the technical analysis and collect evidence
- You receive a clear report with probable causes and recommended actions
Purchase the Diagnostic Ticket
Want to understand what is really slowing down or destabilizing your PrestaShop? Start with a diagnosis: it’s the fastest way to stop guessing and take targeted action.
Price: €75 VAT included – PrestaShop Diagnostic Ticket